Technical Training

Each customer has their own file, allowing for better management of customer information, including contact details, purchase records, and service requests. This enables more efficient and accurate communication with customers, ultimately providing personalized services and increasing customer satisfaction.

Furthermore, regular updates on new products and promotional information are sent to customers, enabling them to better understand the products and enjoy additional discounts.

By enhancing our raw material management, we ensure sufficient inventory for each component, guaranteeing on-time delivery of every machine. Prior to production, we create clear and specific material lists for each machine, which are posted on the machine's casing to ensure precision in component accuracy and manufacturing. This enables us to maximize fulfilling customer's personalized requirements.

Before each machine starts running idle, we conduct a secondary configuration check. Prior to packaging, we carefully count each additional component to prevent any missing or incorrect parts. With Weihua Laser's comprehensive production management, we ensure that customers receive high-quality machines on time and in the specified quantity.

Once you receive the laser machine, any problem you encounter will receive a professional response within 24 hours. And we have Our regulatory department can check the resolution of after-sales issues at any time and is highly concerned with the post-service satisfaction of product users.

We take user feedback and suggestions for improvements on Weihua Laser products seriously, and convey feasible suggestions to the production department in order to continuously enhance our products and maximize user experience.